OpsTechPro—now part of Venza Group—will debut its new Guest Voice AI platform this fall as the first of four interoperable systems aimed at automating hotel operations.
Guest Voice AI converts guest calls and messages into time-stamped service tickets, routes them to the appropriate department and tracks resolution in real time, according to the company. The tool also includes built-in translation for the purpose of reducing miscommunication and a voice interface designed to meet accessibility standards.
“Guest Voice AI is more than just answering calls—it’s a financial strategy for hotels,” Jay Visnjic, founder and CEO of OpsTechPro, said in a statement. “By reducing the workload on front desk staff and ensuring flawless communication across departments, Guest Voice AI saves labor hours, reduces guest complaints and delivers a measurable impact on profitability.”
“At VENZA, we believe in tools that make hotels both safer and smarter,” said Jeff Venza, chairman of VENZA. “Guest Voice AI is a perfect example of innovation that drives efficiency, compliance, and guest satisfaction at the same time.”
The rollout is part of a larger initiative by OpsTechPro and Pensacola, Fla.-based Venza to build a suite of connected AI platforms. Alongside Guest Voice AI, the company is developing ConciergeVoice.ai for call handling, OpsTechPro.ai for engineering and compliance and HotelCapEx.ai for capital planning. Together, the systems are designed to create a “closed loop” workflow in which a guest request can generate a service ticket, trigger engineering work, inform replacement decisions and sync to accounting automatically.
OpsTechPro and VENZA say the full platform will expand in 2026 to include additional modules and a unified business intelligence dashboard to surface cross-platform insights.